Information Bulletin
Business Process Outsourcing (BPO) is a universally accepted management
practice. Adopted by a growing number of the world's most successful
and innovative organisations, BPO promotes real business growth
and return on investment.
The primary objective of outsourcing is to cut costs
and focus attention on core activities. Outsourcing
also provides access to specialist skills and the latest
technology, raises service levels and accelerates an
organisation's ability to respond to changing business
demands. Ultimately, BPO improves an organisation's
key business capabilities.
As increasing numbers of public and private organisations
across a range of industries and sectors forge strategic
business partnerships, the long-term benefits of BPO
are clear. These include substantial gains in shareholder
value, improved market position and increased return
on capital.
Another advantage of BPO is its essential flexibility.
Freeing executives to concentrate on high level strategy
and policy development, organisations can choose to
outsource specific non-core functions such as building
compliance audits, essential services maintenance,
due diligence reporting, fire safety management building
permit certification or adopt a complete strategic
partnership approach.
A range of reasons why businesses decide to outsource
include the following:
- Improve service quality
- Achieve cost savings
- Access to advanced technology
- Convert capital
to expense
- Specialist expertise from outside the
organisation
- Increase shareholder value
- Focus on internal
core business
- Greater internal flexibility and
meet changing customer demands
- Achieve continuous
improvement of process
- Achieve world-class standards/benchmarks
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